PetMoro Shipping Policy

Last Updated: August 29, 2026

Thank you for shopping with PetMoro. We work with a network of fulfillment partners and suppliers to provide quality pet products at competitive prices.

This Shipping Policy explains our processing times, estimated delivery times, tracking procedures, and what happens if a shipment is delayed, lost, or returned.

For questions regarding an order, contact us at contact@petmoro.co.

1. Order Processing

Orders are typically processed within 1–5 business days after payment is successfully completed.

Business days do not include weekends or U.S. federal holidays.

During periods of high demand, holidays, product launches, supplier delays, or other circumstances outside our reasonable control, processing may take longer.

Once an order has entered the fulfillment process, we may not be able to cancel or modify it.

2. Estimated Shipping Times

Estimated delivery times are generally:

United States: 5–15 business days after processing.

Some products may arrive sooner, while certain products may require additional delivery time depending on the fulfillment location, carrier, inventory availability, and destination.

In uncommon situations, delivery may take up to 25 business days.

All shipping times displayed on our website are estimates and are not guaranteed delivery dates.

3. Multiple Packages

PetMoro works with multiple fulfillment partners.

If your order contains several products, those products may be shipped separately and may arrive on different dates.

You will not be charged additional shipping fees solely because an order is divided into multiple shipments.

Receiving part of an order does not necessarily mean the remaining products are missing.

4. Tracking Information

When tracking information becomes available, it may be sent to the email address provided during checkout.

Please allow approximately 2–7 business days after receiving a shipping confirmation for tracking information to begin showing movement.

Tracking systems may occasionally experience delays or gaps while packages move between fulfillment centers and shipping carriers.

A temporary lack of tracking updates does not necessarily mean that a package has been lost.

5. Shipping Delays

Delivery delays may occur because of circumstances outside PetMoro's reasonable control, including:

• Carrier delays

• Severe weather

• Holidays or high shipping volume

• Customs or border inspections

• Transportation disruptions

• Incorrect or incomplete addresses

• Supplier or warehouse delays

• Local delivery service disruptions

PetMoro will make reasonable efforts to assist customers experiencing shipping issues, but we cannot guarantee carrier delivery dates.

A delayed shipment does not automatically qualify as a lost shipment.

6. Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please contact contact@petmoro.co as soon as possible if you notice an address error.

We cannot guarantee that an address can be changed after an order has entered fulfillment.

PetMoro is not responsible for packages delivered to an incorrect address when the address provided by the customer during checkout was incorrect or incomplete.

If an order is returned because of an incorrect, incomplete, or undeliverable address, additional shipping charges may apply if the customer requests reshipment.

7. Packages Marked Delivered

If tracking shows that your package was delivered but you cannot locate it, please:

1. Check your mailbox, porch, garage, front desk, parcel locker, and other delivery areas.

2. Check with household members or neighbors.

3. Allow up to 48 hours, as some carriers may mark packages delivered shortly before final delivery.

4. Contact the shipping carrier using your tracking number.

If the package still cannot be located, contact contact@petmoro.co and we will review the situation.

PetMoro is not responsible for theft, loss, or damage occurring after a carrier has confirmed successful delivery to the shipping address provided by the customer. However, we will make reasonable efforts to help customers resolve delivery issues.

8. Lost Packages

A package may be considered lost when the carrier confirms that it has been lost or when there has been no meaningful tracking activity for an extended period.

If you believe your package has been lost, contact us at contact@petmoro.co.

We may ask you to provide your:

• Order number

• Full name

• Shipping address

• Tracking number

• Additional information reasonably necessary to investigate the shipment

When appropriate, PetMoro may provide a replacement, refund, store credit, or another resolution depending on the circumstances of the order.

9. Refused and Unclaimed Packages

Customers are responsible for accepting delivery of their orders.

If a shipment is refused, abandoned, or returned because it was not claimed, PetMoro may deduct applicable shipping, handling, return, or carrier fees from any refund where permitted by law.

10. International Orders and Customs

If international shipping is offered, international orders may be subject to customs inspections, import duties, taxes, or other government charges.

Unless otherwise stated during checkout, customers are responsible for any applicable import duties, customs charges, or local taxes imposed by their country.

Customs processing may also cause delivery delays.

PetMoro does not control customs agencies and cannot guarantee customs clearance timelines.

11. Order Cancellations

We process orders as quickly as possible.

Cancellation requests should be sent to contact@petmoro.co immediately.

We cannot guarantee that an order can be canceled once it has been submitted to a fulfillment partner or entered the shipping process.

If the order has already shipped, the applicable PetMoro Return & Refund Policy will apply.

12. Shipping Information and Product Availability

PetMoro may use third-party suppliers, warehouses, fulfillment providers, and shipping carriers to fulfill orders.

Product availability and fulfillment locations may change without notice.

PetMoro reserves the right to use a different fulfillment provider or carrier when reasonably necessary to complete an order.

13. Unexpected Fulfillment Issues

If an item becomes unavailable after an order is placed, PetMoro may:

• Ship an available portion of the order separately;

• Offer an equivalent replacement with the customer's approval;

• Issue a refund for the unavailable item; or

• Cancel and refund the affected portion of the order.

Customers will not be charged for products that PetMoro is ultimately unable to fulfill.

14. Chargebacks and Delivery Disputes

Before filing a payment dispute or chargeback regarding a shipping issue, customers are encouraged to contact us at contact@petmoro.co so that we have an opportunity to investigate and resolve the issue.

We maintain records related to order confirmations, shipping information, tracking activity, customer communications, and carrier delivery confirmation where available.

Nothing in this policy limits any rights customers may have under applicable consumer protection laws or the rules of their payment provider.

15. Changes to This Policy

PetMoro may update this Shipping Policy from time to time to reflect changes to our fulfillment processes, carriers, suppliers, or business practices.

The most current version will be posted on our website.

Contact Us

For questions regarding shipping or an existing order, contact:

PetMoro
Email: contact@petmoro.co